Infignos Media -- buyersUSA Consulting
NOW PLAYING
15 Radio Streams
Click Here
buyersUSA Consulting
Advertise Here

From Technology - Consumer Electronics

Brought to you by Lake Winnepesaukah Amusement Park

Come On Get Happy! The South's Favorite Family Amusement Park! 1730 Lakeview Drive, Rossville, Ga. 30741 1-877-525-3946 www.lakewinnie.com

Commitment

Kcom: Saving Asda money every day

Wed, 12 Dec 2012 10:23:19 EST

New managed service helps Asda to help customers save money every day

Kcom, part of the KCOM Group, is helping Asda to make significant savings on its telephony.

The service is fully managed by Kcom and reduces call costs by connecting calls over a private IP based network rather than the public services telephone network (PSTN). Kcom is linking all Asda's key sites in Leeds, Leicester and Wakefield and, as there are dual connections from each site, there is built-in resilience to make sure the retailer's day to day business operations can be maintained in the event of a fault.

Using the new technology, Asda has also been able to progress with the centralisation of all its switchboards and expansion of its contact centre.

Richard Midgley, IT Systems Manager at Asda, said, 'We saw in Kcom a partner who shared our desire to pass cost savings on to customers. Kcom offered us a reliable solution combined with a competitive model, with a clear return on investment, which will be an important enabler to other key Asda initiatives. With resilience at the core of Kcom's design and the 24/7 managed service they provide, we now have more time and resources concentrated on business growth and customer satisfaction. This has allowed us to invest in a more effective central customer interface and focus on scaling up our online sales and non-food operations.'

Elizabeth Bramwell, Sales Director at Kcom, commented, 'We fully embrace Asda's customer-centric approach and are delighted that the solution will contribute to ensuring that its customers receive a better customer service as well as low prices.'


About Kcom

Kcom, part of the KCOM Group PLC, provides communication services for multi-site enterprise and public sector organisations across the UK, and has a well established reseller channel. As an independent provider of these services, supported by its BT Wholesale partnership, Kcom is able to offer advanced network capability and related added value services, coupled with a flexible approach to delivering a different class of service to its customers.

Its customers include GVA Grimley, British Airways, North Wales Police, Specsavers, City of London, Phones4u, Rosslyn Analytics, Hermes, University Hospitals of Morecambe Bay NHS Trust, Windsor Telecom and Diva Telecoms.


Source: WebWire



From Our Blogs

Three Simple Ways to Trim Monthly Expenses

You can devote more toward the things you want, as well as save more for the future.

Time and Money-Saving Holiday Gift Ideas

The savings experts at Dollar General have a few gift ideas that are easy and fun to get you in the

Delight the Five Senses this Holiday Season

Turn your gifts, celebrations and home décor into a festive feast for the five senses.

Super Simple Tips to Manage and Help Prevent Diabetes

It’s no surprise that diabetes is a leading cause of death in the United States.


Sign up for our weekly newsletter.

Our Website Sponsors

Artificial Limb & Brace

At Artificial Limb & Brace Center, it is our mission to provide people with orthotic and prosthetic services and products using the most reliable technology to give them the best results possible. Call us at 256-236-2562.

The Party Center

Everything you need for your next party! Specializing in items for your birthdays, weddings, anniversaries, and all holidays and special occasions. Located at 1716 Hamric Drive East in Oxford. Call 256-831-4449.

Transformation Technologies

Improve your golf scores. View our free 16 minute golf course at golf.transformationsolutions.com

Oxford Lumber

Neighborhood service and warehouse prices since 1958. We're also proud to own and operate Roanoke Ace Home Center, Talladega Ace Home Center and Jacksonville Home Center. Oxford Lumber is located at 1400 Barry Street. Call 256-831-0540

Frontera Bar & Grill

Mexican quisine at it's finest. For lunch, dinner or take out, visit Frontera Bar & Grill 1750 Hamric Dr E Oxford, AL 36203? (256) 835-9905