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From Retail - Retail

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WD Bathrooms Takes Customer Service To The Next Level

Tue, 4 Dec 2012 10:41:18 EST

The online retailer's website features a range of improved services and new in-house systems that run the product database and analyse each order to make buying even faster and easier.

Customers will notice some significant changes including:  

A new website

  • Search for products and find a match for any bathroom space with improved technical drawings and detailed pictures
  • Videos provide a step-by-step guide to installing products with the help of Bathroom Bob, and pdf installation guides to download
    More products



  • The product range has been expanded to include an affordable selection of bathroom storage and bathroom suites
  • Many products on the website have been re-priced to be even more competitive including WD Bathroom's own brands Aquasata and Classic


Better delivery options

An improved checkout system can automatically work out the delivery price from a postcode, reducing input errors which could cause delays
Brand new delivery options make it easier and more convenient to receive a delivery:

  • 1 man front door service for £6.99
  • 2 man delivery service with 3 hour time slot on day of delivery for £25.00



Customers can now also enjoy an extended 14-day money back guarantee instead of the standard 7 days so it is easier for them to change their mind if they order the wrong product.

Managing Director, Mark Wilson said 'Online customers have high expectations and want a shopping experience that is straightforward and pleasurable. We have upgraded our systems to make it easier to buy a new bathroom from us and have it delivered, and we now offer help and advice on installing it as well.'


Source: WebWire



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